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Easy Free 5 minutes

How to Create 'On My Way' Message Templates

Look professional and help customers prepare with a quick heads-up text.

What You'll Need

Steps

1

Create your OTW template

Write a short message to send when you're heading to a job.

  • Keep it simple: 'Hi [Name], this is [Your Name] from [Business]. I'm on my way and should arrive in about [X] minutes. See you soon!'
  • Or even simpler: 'On my way! ETA 15 minutes. - Mike'
  • Include your name so they know it's not spam
Tip: Customers love knowing you're coming. It's a small thing that makes a big impression.
2

Save it as a text shortcut

Type 3 letters, get the full message.

  • iPhone: Settings → General → Keyboard → Text Replacement
  • Tap '+' to add new shortcut
  • Phrase: 'On my way! Should arrive in about XX minutes. - [Your Name]'
  • Shortcut: 'otw'
  • Now typing 'otw' auto-expands to your full message
3

Android alternative

Set up a similar shortcut on Android.

  • Open Gboard (Google Keyboard) settings
  • Go to Dictionary → Personal dictionary
  • Add your OTW message with shortcut 'otw'
  • Or use an app like Texpand for more control
4

Send it every single time

Make this a habit.

  • When you leave for a job, send the text immediately
  • Update the ETA based on actual drive time
  • If you're running late, send an update
  • This takes 10 seconds and makes customers happy
5

Automate with your CRM (optional)

Some tools can send this automatically.

  • Jobber/HouseCall Pro: Enable 'On my way' notifications
  • Tap one button when leaving and it sends automatically
  • Even better: GPS triggers the message when you start driving

You're Done!

You now have a professional 'on my way' system! Customers will notice the difference.

Pro Tips

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